Ruth Marsden is the founder of The Better Company, a brand that sells reusable period products on a one-for-one donation model.
Ruth joined me to discuss her journey from an actress to an entrepreneur, creating a business that not only sells reusable menstrual products but also gives back to communities in need.
Ruth’s story is rooted in Zimbabwe, where she discovered that many girls miss school because they lack access to period products. Ruth decided to bring menstrual cups to this community, enabling girls to stay in school and improving their quality of life.
I loved hearing about what inspired Ruth to start her business, about her business model, the process of manufacturing an aesthetically appealing safe product, and how Instagram videos, press outreach, and educational content were crucial in demystifying and promoting her product.
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Transcript
Welcome to the bring your product idea to Life podcast.
Speaker:This is the podcast for you if you're getting started selling products, or if you'd
Speaker:like to create your own product to sell. I'm Vicki Weinberg, a product
Speaker:creation coach and Amazon expert. Every week I share friendly,
Speaker:practical advice as well as inspirational stories from small businesses.
Speaker:Let's get started.
Speaker:Today I'm talking to Ruth Marsden, founder of The BetterCompany,
Speaker:a brand that sells reusable period products on a one for one
Speaker:donation model. Was really great to speak to Ruth about her brand. I
Speaker:actually didn't know much about reusable period products, so I definitely felt
Speaker:educated following this conversation, as well as a lot
Speaker:more about what's in the, let's say, traditional period
Speaker:products that some of us may be using. I loved hearing about
Speaker:what inspired Ruth to start her business, about her business model, and
Speaker:actually the process of manufacturing her product as well. Because while it might sound
Speaker:like something that's very simple, there's a lot of thought that
Speaker:goes into everything that Ruth does, as you'll hear from this conversation.
Speaker:As always, this is a really interesting and inspiring
Speaker:interview and I cannot wait to now introduce you to Ruth.
Speaker:So, hi, Ruth. Thank you so much for being here. Thank you for having me.
Speaker:It's a pleasure. You're so welcome. Can we start with you? Please give an
Speaker:introduction to yourself, your business and what you sell. Yes. So
Speaker:I'm Ruth. I am mum to three little ones
Speaker:and we live just outside Brighton. And my
Speaker:business is The Bettercompany. So it started when
Speaker:I, after my second baby, I found
Speaker:tampons got significantly more uncomfortable.
Speaker:Wasn't getting on with them at all, but it was a bit of a kind
Speaker:of better, the devil you know type situation where because you're used to them, you
Speaker:just crack on. And then a sister, one of my sisters,
Speaker:swapped her menstrual cup, got on really well with it. I gave it a
Speaker:try, having really judged them beforehand
Speaker:and also loved it. And I'd always, in the back of my mind, had the
Speaker:idea that I'd love to start a business but didn't have the business idea.
Speaker:And once I tried them, I thought, this is. There's obviously a real
Speaker:gap in the market because I think someone like, I'm your kind of typical
Speaker:customer that you'd expect to be targeted with
Speaker:marketing and ads for reusable period products. And I felt like they'd really
Speaker:passed me by. So I, yeah, started The
Speaker:Bettercompany. And we sell menstrual cups, called The Bettercup. And we
Speaker:also more recently have branched out into reusable pads as well. So we sell
Speaker:better pads. And all our products we sell on our one for one
Speaker:donation model. So we donate one product for every
Speaker:product we sell. Oh, that's amazing. Thank you so much for that
Speaker:overview. I've got so many follow up questions. Let's start with. It's going
Speaker:to sound like a really basic question, and I apologize, but I think we will
Speaker:have so many listeners who are also in that market that should be getting targeted
Speaker:of these ads and probably aren't. Can you start by just explaining
Speaker:what, what a menstrual cup is? Because I think that's probably a really good place
Speaker:to start. Yeah. So a better cup
Speaker:is a silicone. I mean, I should have had one here, shouldn't I? But
Speaker:it's a little silicone cup that is
Speaker:foldable and bendy, so it's really easy and
Speaker:comfortable to insert. And in a way, it's like
Speaker:a tampon, but it's also the complete opposite of a tampon.
Speaker:So they both sit inside the vagina and they both collect
Speaker:your menstrual fluid. But actually, the similarities kind of end there
Speaker:because a tampon absorbs the blood, and so it's
Speaker:also absorbing other bodily fluids and it's other bodily
Speaker:fluids that are actually really essential to your body. And you don't want to be
Speaker:leaving your body because they can kind of affect your ph levels, can leave you
Speaker:feeling really dry. Whereas a menstrual cup sits and it doesn't
Speaker:interfere at all with your body. It just collects as the blood is ready to
Speaker:leave. It collects that blood, so it's not absorbing anything else other
Speaker:than what actually wants to leave the body. So people tend to find once
Speaker:they make the switch, that menstrual cups really help with their period
Speaker:pains, helps often with the length of their period.
Speaker:They're not being left feeling all dry and uncomfortable. You know that feeling when you
Speaker:take a tampon out after a really light period and it's kind of eye
Speaker:watering? There's none of that. Menstrual cups are much
Speaker:comfier, much fit more nicely inside your body as well
Speaker:because they bend, they kind of move. So your vagina is like a
Speaker:muscular tube, and the cup sits inside that tube and
Speaker:moves around. As the vagina moves, the the cup moves as well. It forms a
Speaker:seal, which is how it doesn't leak, but it moves
Speaker:as well as you move. So you can run, swimming, horse
Speaker:ride, whatever your activity of choice. And you
Speaker:can also leave it in for up to 12 hours at a time because it
Speaker:holds a similar, similar to about
Speaker:three tampons, but really kind of a bit more. Really.
Speaker:You can leave it in for up to 12 hours safely, then you just take
Speaker:it out, empty it and pop it back in and it's just so much
Speaker:simpler and easier for your period experience. And then
Speaker:the kind of clue in the name is the idea that it's better for you
Speaker:was the idea behind naming it better cup. Thank you
Speaker:so much for explaining all of that. And I assume as well that, you know,
Speaker:it's something that you clean and then put away until you need it in a
Speaker:few weeks or months or, you know, whenever it is that you have
Speaker:another period. Yeah. So you sterilize it. At first you put
Speaker:it in boiling water for a couple of minutes, then you
Speaker:give it a quick rinse and insert. And then each time you take it out,
Speaker:you just empty it, give it a rinse in cold water because cold water
Speaker:stops, helps prevent staining, because if the silicone is
Speaker:warm, then it kind of more naturally wants to absorb the blood.
Speaker:So you give it a quick rinse in cold water, reinsert, and then
Speaker:right at the end of your period, when you're completely finished with it, you sterilize
Speaker:again and store till the next month. So sterilize,
Speaker:rinse, sterilize, store.
Speaker:So effectively, you're buying one product that you can use for,
Speaker:I'm assuming years and years. Yeah,
Speaker:yeah, years and years. So it's a better cub is 20 pounds.
Speaker:And we say on average, without, you know, everyone's
Speaker:period is different, but we say generally that's about six months worth
Speaker:of you buying period products. So after six months,
Speaker:your period is then free and you wouldn't need to buy another better cup for
Speaker:years and years. Oh, wow. And as well as the financial
Speaker:savings, I'm guessing that there's lots of environmental benefits to using a
Speaker:reusable sanitary product as well. Yeah,
Speaker:completely. Again, that was kind of the idea behind the name. So
Speaker:the heart behind better cup is that it's better for you, better for
Speaker:the planet, and because of the donation, it's better for others. So in
Speaker:terms of being better for the planet, tampons contain
Speaker:plastic, pesticides, all sorts
Speaker:of harmful chemicals, and also the process of,
Speaker:the process of making and manufacturing tampons is hugely
Speaker:polluting. And then we use that tampon once, you know, an
Speaker:hour or two, and then that tampon is finished being
Speaker:used. But the lifespan is so much longer than that. And
Speaker:tampons often end up in our oceans, washed up on beaches
Speaker:or applicator sticks, which are just pure plastic, they end
Speaker:up all around the world. And, you know, you see the awful
Speaker:images of, you know, a turtle with an applicator
Speaker:stick and it's just, it's horrendous. But
Speaker:I am also passionate, just as a side note, I'm really passionate about the kind
Speaker:of guilt and the onus, I don't think should be put on the consumer. I
Speaker:think it should be put on the brands and the pressure should be on these
Speaker:big brands. They need to be doing better and they need to be creating
Speaker:better products. And I think as women, there's enough going on with our periods and
Speaker:I would never want a woman to feel like she should change what she uses
Speaker:out of guilt. But again, that's the kind of heart behind better cup is
Speaker:actually, we're saying this is, this is better for you, it's brilliant that it's better
Speaker:for the planet, but it is actually a better product for you and your
Speaker:period. But yes, it is much better. So the manufacturing
Speaker:of silicone isn't a polluting,
Speaker:doesn't cause any pollution in the process. And then once you're
Speaker:finished, you can either recycle at
Speaker:silicone recycling
Speaker:plants, but you can also, to be honest, you can actually just burn
Speaker:it in the fire because it doesn't release any
Speaker:harmful chemicals into the air. It's really
Speaker:safe to dispose of in that way. So, yeah, the
Speaker:lifespan of a menstrual cup is far less damaging
Speaker:than disposable products. Thank you for
Speaker:sharing all of that, Rafe. And I really like what you say about the owners
Speaker:being on the companies that are manufacturing the products and on the consumers.
Speaker:However, I also think it's great that you are educating consumers so people can start
Speaker:thinking about it, because some of what you've shared with us there is pretty scary
Speaker:when you stop and think about it. And
Speaker:for anyone who's never considered this sort of issue
Speaker:before, I think it's good. Just go, okay. And just, just have a little
Speaker:bit of awareness. Well, like you say, with no guilt, but just have a little
Speaker:bit of awareness. Because I feel like,
Speaker:because, and I'm like you said, I'm in the
Speaker:perfect market to be, you know, to have these kind of products
Speaker:advertised to me. But then they hadn't been on my radar until really, really
Speaker:recently. So I think there's a lot of people in the same situation
Speaker:who is just passing them by that there is another option, perhaps.
Speaker:Yeah, definitely, definitely. And I think it's hard. As a small brand, I
Speaker:definitely feel that it's really hard sometimes to compete with these big brands
Speaker:that have these endless marketing budgets and advertising budgets
Speaker:and they can really choose their narrative. I even was just talking on
Speaker:Instagram the other day about the fact that because tampons are considered
Speaker:a medical device, so brands don't actually have to list the
Speaker:ingredients in the product. And so brands will
Speaker:really push that their tampons contain cotton and they'll push the
Speaker:narrative they want to, but the reality is the
Speaker:farming of cotton is really damaging. The farming of cotton
Speaker:involves pesticides, insecticides, and those
Speaker:are all then in the cotton that is then going inside our
Speaker:body. But they can push the positive
Speaker:spin and spend all the money making us think, oh, that's
Speaker:great, these tampons are cotton now, they're not
Speaker:plastic, but actually in reality that's not
Speaker:really any better. So I definitely feel passionate, yeah,
Speaker:about educating and because I feel that's the journey I've been
Speaker:on. I've still got a long way to go with trying to make my home
Speaker:more sustainable, but the more I learn, I just feel really empowered that
Speaker:even if you were then to still make the same decision, at least
Speaker:you're coming at it from a place where you feel educated and you actually know
Speaker:why you're making that decision. Rather than just kind of blindly going
Speaker:through and each month going and buying your tampons, you kind of know, what am
Speaker:I actually buying? And I'm making that choice to buy those.
Speaker:That's a really good point. And it's also really interesting about tampons being
Speaker:considered a medical device as well and does the same work for a better cup.
Speaker:Is that also considered a medical device? Yeah, yeah. So a menstrual cup is
Speaker:a medical device. So again, you don't have to list the ingredients,
Speaker:but the beauty of a better cup is there is just one ingredient,
Speaker:which is silicone. And obviously you can look into silicone if you
Speaker:wanted to, but you would see that that is all that is
Speaker:involved. You know, there's no farming involved and there's no other kind of
Speaker:hidden, hidden elements. I would say though,
Speaker:menstrual cups in general, I wouldn't.
Speaker:It is a slightly worrying market, again, because people
Speaker:don't have to list ingredients and it's not fully, fully regulated.
Speaker:If you went on Amazon, for example, you will find hundreds of
Speaker:menstrual cup brands, some selling as cheap as a couple of pounds.
Speaker:I wouldnt trust those, and you dont necessarily know whats in those.
Speaker:So its easy to say a menstrual cup is better than a tampon.
Speaker:But really its about the brand and knowing the brand and
Speaker:asking questions, checking on the website and not just thinking, oh,
Speaker:ill go for the sustainable option, when actually its probably
Speaker:a company that has jumped on the sustainability bandwagon
Speaker:and has made a really quick and cheap product. So it's not as simple
Speaker:as kind of menstrual cup is better than tampon, if that makes sense. Yeah,
Speaker:that does make sense and I thank you for explaining that as well because I'm
Speaker:assuming that all of them are made of silicone. They are,
Speaker:but I don't. You don't necessarily know where or how
Speaker:or obviously, you know, we care about people, not just planets.
Speaker:And so when I was researching where we were going to make
Speaker:ours, there's factories that maybe don't want to let you
Speaker:know who works at the factory or what they're paid and
Speaker:the working environment of that factory, and that's just as important. So it
Speaker:was really important to me. So we work with this lovely family run
Speaker:factory in Germany. Full transparency.
Speaker:I talked to who's making it, I talked to everyone on the team.
Speaker:I know that we get our silicone from
Speaker:the top silicone supplier in the world. There's
Speaker:no, I haven't taken any shortcuts when it comes to
Speaker:cost and quality, but you kind of have to
Speaker:trust that brands are doing that and
Speaker:some answer. It's asking those tricky questions. And I know what's nice for
Speaker:me as a business owner. I know that any question that a customer comes to
Speaker:me with, I can answer it because there's nothing to hide.
Speaker:And I know that at every point I've made the best decision. I can
Speaker:forget the customer and the,
Speaker:therefore the product quality. But
Speaker:that's not necessarily the case across the board, even if it is silicone they're
Speaker:using. That's really interesting. Yeah. I can't speak on behalf of
Speaker:others. Yeah, of course. But I think what's really great is not only can you
Speaker:answer any question, but also part of the reason you can answer any question
Speaker:is because you're really close to it all. It sounds like,
Speaker:you know the ins and outs of every
Speaker:part of the process. So, as you say, from sourcing the material
Speaker:through to the manufacturing, you know, you've got a really good sort of in
Speaker:depth knowledge of it as well, which I think is also really important.
Speaker:And I would love now to pivot a little bit and talk about so how
Speaker:you got from, you know, deciding that you wanted to launch a business and
Speaker:coming up with the Better cup. And so what was involved in
Speaker:going from that to actually having a product, because I think that will cover some
Speaker:of those elements about knowing so much about the, the materials.
Speaker:And I'd love to talk about how, you know, how you found acidicone
Speaker:supplier and a manufacturer as well. Yeah, I
Speaker:always say if I can start a business, anyone can start a business,
Speaker:because I had no, no previous experience. I went to
Speaker:drama school. I worked as an actress for a couple of years and then had
Speaker:a baby and kind of fell out of work and really, really
Speaker:struggled to find the balance between motherhood
Speaker:and work. And like I mentioned earlier, I'd always loved the idea of
Speaker:starting my own business, but didn't have that business idea,
Speaker:which is integral to starting a business. So, yes, when
Speaker:I swapped to the menstrual cup, obviously, again, as I
Speaker:said earlier, thought that would be an interesting business opportunity and also actually, at that
Speaker:same time, a different sister. I've got. I'm one of four girls. Another sister
Speaker:was visiting the UK. She lives in Zimbabwe, works at a school
Speaker:in Zimbabwe, and we talked about how the girls there tend to miss a week
Speaker:of school each month when they're on their period because they don't have adequate period
Speaker:products to be using. So we were chatting about what we could do, and I
Speaker:was explaining menstrual cups, and we were thinking, this could be a really
Speaker:great solution because you're not relying on
Speaker:donations each month. Give them one, and they're kind of sorted for the rest of
Speaker:their schooling. So that was when I made the decision to start the business. The
Speaker:one for one was kind of the real instigator to start,
Speaker:and I felt really overwhelmed. I have no business experience, and
Speaker:so I just booked a day when I knew I had
Speaker:childcare, I went to my local coffee shop with my laptop and I just
Speaker:took off. Any, any pressures, and I
Speaker:just said to myself, I'm just going to get flat white and I'm
Speaker:just going to research silicone. Oh, no. In fact, it wasn't even silicone at that
Speaker:point because I didn't even know what menstrual cups are made of. I was like,
Speaker:I'm just going to research. What are menstrual cups made of? Who
Speaker:makes them? Where do they make them? Would I be able to make them in
Speaker:the UK? That's kind of going into it what I'd hoped to be able to
Speaker:do and long term would still like to do. How close to home
Speaker:can I make these? How do you make them? And, yeah, I just
Speaker:spent that whole first day just researching. So quickly discovered what they're made of, then
Speaker:started researching what factories make,
Speaker:use that, use those materials, started
Speaker:researching other leading brands, where did they make or if. And that
Speaker:was another, that kind of took me down the route of how transparent a brand,
Speaker:because I found that really interesting that day, specifically going on all these different
Speaker:menstrual cup websites sites and seeing how much do they actually tell you and what
Speaker:can you actually find out about their products. And then I
Speaker:put together a list of all the brilliant women that I could think of in
Speaker:my life that have different skills, so friends that are in
Speaker:branding, friends that are also sell and
Speaker:so would know about supply chain or manufacturing. And
Speaker:I just kind of pulled all resources I could
Speaker:possibly find and just feel very lucky. And I'm sure, as we
Speaker:all are, when you, when you give it a quick think, we're all surrounded
Speaker:by so much knowledge. So I, yeah, I just
Speaker:pulled in every favor, every clever friend that I could and asked them so many
Speaker:questions. And I think one thing I found really important was
Speaker:not being afraid of looking silly or asking silly questions. So I was
Speaker:asking very basic questions with nothing, no
Speaker:need to prove anything, no need to prove that I was a good business owner,
Speaker:because at that point I wasn't and, and still ask very
Speaker:silly questions. But that helped me really fast track my learning.
Speaker:Yeah. And then it just kind of slowly went from there. So the more I
Speaker:discovered, the more I was able to pursue and,
Speaker:yeah, came across this factory in quite a funny. We kind of
Speaker:fell upon each other weirdly. It ended up feeling quite serendipitous
Speaker:because someone was suggesting to me
Speaker:the machinery used to make silicone and they
Speaker:actually sent me the wrong email address. And it was the email
Speaker:address of the factory that had bought that machine rather than the machine
Speaker:manufacturer. There's a funny mix. And so then got in
Speaker:touch with this factory. Yeah. And it's all just kind of gone from there. I've
Speaker:always just taken it one day at a time, one email
Speaker:or phone call at a time, and I've never kind of over thought it. I
Speaker:think we can. If there's anyone out there listening that has
Speaker:a business idea, but thinks, oh, not me,
Speaker:if it's not you, it'd be someone else. And so I would always say,
Speaker:just go for it. Just start. Start with one small half an
Speaker:hour of researching one topic of that business that you're
Speaker:interested in, and then you've started. It's like writing that first sentence of an essay.
Speaker:Don't think about the whole essay, just write that first sentence. And I would
Speaker:so encourage anyone that's listening just to take that one
Speaker:small step towards it. And then you've begun. And
Speaker:that's exactly what I did. Thank you. Thank you so much for
Speaker:sharing all of that. And I think you're totally right, because there is no
Speaker:pressure to launch a business in 90 days or six
Speaker:months or whatever. I think the time scales usually are pretty arbitrary.
Speaker:It's just the pressure we put on ourselves. And I think it's really good advice
Speaker:to just start and it takes as long as it takes. And
Speaker:I'd say that I really like your approach because it seems like it was more
Speaker:about getting it right than doing it fast. Yeah.
Speaker:And that really comes. That really comes across
Speaker:that, you know, you. There's a lot of care and attention and, you
Speaker:know, attention to detail. And rather than rushing through and
Speaker:going with the first factory you found, for example, it sounds like you're
Speaker:really deliberate in, you know, finding the best
Speaker:solution. And I think, yeah, there's a lot to be said for that. And I
Speaker:also think that something, as I reflected when you were talking, is that it sounds
Speaker:like you've found a great manufacturer. And I was thinking about how important that
Speaker:is as well, because I think once that piece falls into place, did you find
Speaker:that that made things a bit easier once you had someone you could
Speaker:speak with? Yeah, definitely understood the product.
Speaker:Yeah, definitely. Yeah. Someone that I could trust and we work
Speaker:together and, yeah, it was. I feel very lucky that I found them
Speaker:because they. They're actually, they. Excuse
Speaker:me. They were very experienced in
Speaker:plastic manufacturing and wanted to move into silicone. They were actually
Speaker:quite new in that field. And I think for that
Speaker:reason, most manufacturers didn't really give me the time of day because my
Speaker:minimum order quantity was too small for some. You know, there was
Speaker:one factory I was talking to, and the minimum order was a million.
Speaker:It's just like that, I think, as well, because it's.
Speaker:Silicone is often used in medical equipment. You
Speaker:know, they're making, like, little kind of silicone bottle tops for hospitals,
Speaker:and so they're going to be making just such vast quantities of
Speaker:units. And so when someone like me comes along, they're just not interested. So it
Speaker:was just. Yeah, it was. It was just a happy kind of
Speaker:pairing that they were moving into silicone, and so were happy to start a bit
Speaker:smaller, but with the real experience from their previous
Speaker:manufacturing. And then I was coming in. Yeah. Willing
Speaker:to kind of take a risk on them, but they also weren't really a risk.
Speaker:So it was a really good, really good pairing.
Speaker:Yeah. And I'm thinking that. I'm also thinking that, I guess.
Speaker:I think it's probably a simp, straightforward ish product to
Speaker:manufacture because it's presumably one piece
Speaker:of silicone. How is that in reality?
Speaker:Like, how do you know how to. How to make
Speaker:a menstrual cup? Yeah, I found it
Speaker:extremely complex. Maybe it's not. Maybe in a few
Speaker:years I'll look back and realize it wasn't. But for me it was very
Speaker:complex. So, I mean, it's started very basic of just
Speaker:buying every brand under the sun. And my
Speaker:poor vagina tried every menstrual cup,
Speaker:so I tried everyone. I kept notes, I compared, and
Speaker:I started putting together my own design based
Speaker:on what I had found worked and didn't
Speaker:work, didn't work about all different brands. Then I started
Speaker:using sisters, close friends to try as
Speaker:well, because I obviously, as well, that's just my one experience. I wanted to get
Speaker:other people's experience as well, just to make sure I was onto the right thing.
Speaker:Yeah. And then you basically put together a CAD, which is a kind of
Speaker:3d drawing when you're making a 3d product and was working with the
Speaker:factory, and again, they were so patient and great with me, so we
Speaker:had a lot of Zoom meetings working this CAD down. And then you
Speaker:do prototypes, which then you can't test on yourself,
Speaker:but it just in terms of look, feel, flexibility,
Speaker:that kind of thing. I was able to test prototypes, kind of went back and
Speaker:forth a few times, and then the actual
Speaker:a mold is made, which is what the main part of the
Speaker:machinery. And then, yeah, the silicone is put into the mold. The tricky bit
Speaker:then is that you don't want any seam on your menstrual cup
Speaker:because obviously it needs to form a seal, it needs to be completely smooth.
Speaker:So that's quite a tricky process of how to make a mold and
Speaker:fill. You'd normally make, like, if you're making a cup, you'd see
Speaker:there'll be like a seam on the cup because you'd make two sides and put
Speaker:them together, but you can't do that with a menstrual cup. So it was working
Speaker:out how to make one full cup. Anyway, this is a lot of detail.
Speaker:It's really interesting. I find it fascinating, but. Well, I did, that's
Speaker:why I asked the question. I was thinking, how on earth do you do that?
Speaker:And I hadn't even considered, actually, until you explaining the process
Speaker:that different cups would of course be different.
Speaker:And I know that's such a daft thing to say, but there we
Speaker:go. I didn't actually think about the fact there would be variation. Yeah,
Speaker:no, I wouldn't have thought that until I was really purposefully looking into it. But,
Speaker:yeah, the. The top of a cup always has a rim. Some brands, the rim
Speaker:is really thick, which then I find it doesn't fold down as small for
Speaker:inserting some brands, the stem at the bottom, which is the bit that
Speaker:helps you reach the cup. Those can be much fatter or with
Speaker:ridges, which can be a bit uncomfortable. Different lengths of cut
Speaker:width. So, yeah, there is, there is. They're really varied.
Speaker:The differences are small because it's a small product, but there
Speaker:is still quite a big variation. That's really
Speaker:interesting. Thank you for explaining all of that, reef. No, not at
Speaker:all. So I'd love to talk a little bit now about launching the
Speaker:product, because obviously you've got to the point in your journey where you
Speaker:created something and you're having it manufactured. How do you go
Speaker:about thinking about how to, I guess, brand it as well? So the
Speaker:branding and the overall marketing, I guess because
Speaker:it's a product that's, as we were
Speaker:saying, we don't see a lot of ads for menstrual cups.
Speaker:So I guess I'm asking quite a lot of questions here. Let's talk a little
Speaker:bit about how you decided to brand and position it, and then we can talk
Speaker:a little bit about actually marketing it. Yeah. Yeah.
Speaker:I always knew it was really important to me that we made it really
Speaker:aesthetically pleasing, really beautiful. I didn't. I
Speaker:wanted the kind of product that wouldn't sit in the toiletries aisle. It would sit
Speaker:with the beauty products and the fragrances or
Speaker:even, you know, on your shelf, it would sit alongside a candle and someone wouldn't
Speaker:necessarily know what the product is. That was really important to me, I think, because
Speaker:there's so many hurdles to people wanting to buy. I thought, well, let's make
Speaker:it beautiful that, you know, the tube packaging is really
Speaker:pretty and you would want it on your shelf. And my brilliant
Speaker:friend Sarah, she has a branding business called Fday Studio,
Speaker:and she is amazing. And she, all credit to
Speaker:her, all the branding is her
Speaker:genius. And I think she just did the most amazing job.
Speaker:So I was so thrilled with the branding and I
Speaker:didn't want it to be, like, pink and girly. But then
Speaker:we did love the idea of the kind of blush that
Speaker:the bit more of, like, a nice, sophisticated blush
Speaker:color, because the idea as well, that was then further down the line, we'd make
Speaker:a blush colored cup. But yeah, so she absolutely
Speaker:nailed the branding and then. Oh, yeah,
Speaker:I've forgotten what your question was. Sorry. No, that's fine, because I think I asked
Speaker:a lot all at once. So I'd be interested to talk about how you sort
Speaker:of launched and positioned it because I'm curious to know,
Speaker:was there an element of having to do some education as well as,
Speaker:you know, because for lots of products, you can just say, this is our product.
Speaker:Is this a product you found that you had to do a bit of educating
Speaker:people about at the same time as marketing it? Yeah, yeah, definitely
Speaker:a lot of. I initially launched it
Speaker:on my own personal Instagram page and that,
Speaker:that worked really well because I had built up a very small
Speaker:but a little following, which then was a really helpful kind
Speaker:of springboard initially with the brand. And so I just did a
Speaker:lot of videos on Instagram with, with a better cup
Speaker:in hand, kind of just showing how to use it, just kind of
Speaker:demystifying the product, just, I think seeing it in someone's hand and seeing
Speaker:them just move and use it and just. Yeah, just kind of getting rid of
Speaker:a lot of those pre misconceptions that people have
Speaker:and then. Yeah, just sent out hundreds and
Speaker:hundreds of pictures press with
Speaker:a kind of brief overview of what the product is, how it compares
Speaker:to tampons, why it's better for you with an image of the brand,
Speaker:image of the product, and just hope for the best. And was very,
Speaker:very lucky that quite a few different magazines picked up on
Speaker:it and featured it in different lineups of
Speaker:sustainable period products, reusable period products. And that really,
Speaker:really helped. And I still actually, on the back end of the website, you can
Speaker:still see sales come through from some of those, you know, this is like four
Speaker:or five years later, you still see sales, I think. I guess
Speaker:magazine websites, their SEO is much
Speaker:stronger than mine, so when someone's typing in better cup, they might actually end up
Speaker:going via glamour and then back to me. But
Speaker:that was amazing. That really helped. Yeah. And then just a lot of
Speaker:explaining. I also, quite early on, made a few YouTube
Speaker:videos of insert, how to,
Speaker:insert, remove clean and how to. If you
Speaker:kind of, I think, frequently asked questions or something.
Speaker:Again, yeah. I just wanted people to feel like I could be in your
Speaker:bathroom with you, kind of chatting you through how to use it, getting rid of
Speaker:any of those initial fears. You feel like you're not alone. And
Speaker:it's been amazing. So I think the most common feedback by far over the years
Speaker:from customers has been how almost
Speaker:anticlimactic it actually is using the products. I think people build it up so
Speaker:much in their mind and they're so nervous. What if this happens? What if that
Speaker:happens? And most often the feedback is, oh, yeah,
Speaker:it's great and it's kind of old news and that's your
Speaker:period sorted, but that you build it up so much. So, yeah, that was a
Speaker:big thing, was make it look pretty. So people want to pick it up off
Speaker:the shelf, they want to buy it, and then also really pushing
Speaker:the donation side. So it is 20 pounds, and
Speaker:20 pounds is a lot of money to anyone. And the idea is that
Speaker:hopefully you feel like even if for some reason it didn't work for you, you
Speaker:know, that your purchase has enabled someone else to have a better period as
Speaker:well. So that's kind of another. Another kind of hook that
Speaker:hopefully helps people feel like they could take that risk on
Speaker:better cup. Yeah. And I think that's really lovely. So am
Speaker:I right in thinking that for everyone someone buys, you donate one to the school
Speaker:in Zimbabwe? So, yes,
Speaker:initially that was another real short sight of
Speaker:mine. So hope school
Speaker:in Hamara, that's where my sister worked, and that was the
Speaker:initial inspiration. But when we
Speaker:launched the product, I think in the first
Speaker:hour, we had sold enough to donate to every girl at
Speaker:the school, every teacher and every mother.
Speaker:Amazing. Which was amazing and so exciting. And that morning,
Speaker:I launched the. The brand will forever be one of the best mornings of my
Speaker:life. Like, it was such a highlight and so much fun seeing the orders come
Speaker:through of this, you know, the blood, sweat and tears that went in for the
Speaker:kind of just over a year leading up to it.
Speaker:Yes. And then I quickly realized that morning that we were going to need to
Speaker:find more partners than just hope school. So, yeah, now we work
Speaker:with all sorts of refugee day centers,
Speaker:women's shelters in the UK, homeless shelters,
Speaker:women's kind of safe houses and,
Speaker:yeah, all sorts of charities all around the world. Really?
Speaker:Yeah. That's amazing you're able to have that much impact.
Speaker:Yeah, it's amazing. Yeah, it's a
Speaker:really important part of the business for me. When there's really hard days
Speaker:and, you know, when sales are slower or when there's
Speaker:something is. Something tricky is going on, it's amazing to be able to
Speaker:remember why I'm doing it
Speaker:and the difference that it makes and knowing that that's the real. That's the
Speaker:real heart of the business. Yeah. And
Speaker:what I think is really nice for consumers as well is the fact that,
Speaker:you know that, as you say, of course, it is a lot of money
Speaker:and, you know, especially if it's something you're not really sure about and it's
Speaker:something new, but knowing that actually I'm buying this and even if it doesn't
Speaker:work for me, somebody else is going to get one. I think that's a really.
Speaker:That's really nice. I really like that. Yeah, yeah, definitely.
Speaker:Without you needing to do anything, you are helping another,
Speaker:a real woman out there. You have genuinely made a real tangible difference
Speaker:to her. I think, especially because it lasts so long.
Speaker:There is a real woman out there that because of your purchase, she now
Speaker:doesn't have to worry about her period for years and years to come, which
Speaker:is. Yes. Really powerful. Yeah, I think so. Because obviously, period
Speaker:poverty is a real thing and we hear about it a lot and this is
Speaker:a really. Yeah, and I think this does. We all have so much
Speaker:impact. Yeah, that's the hope.
Speaker:The hope is that I put myself out of business because period poverty
Speaker:ends well. Wouldn't that be amazing? Wouldn't that be amazing if
Speaker:it was? Everyone has. Yeah, I
Speaker:think sadly, possibly we're some. Sadly, I'm not sure which way around
Speaker:it is, but we are probably some way off that. But that's really nice.
Speaker:Yeah. I do hope that they do become
Speaker:more. I don't. Mainstream is the right word,
Speaker:but I still think there's. I would love
Speaker:them to be the people's first port of call. And
Speaker:I think that's also I'm very passionate about over the next few years, trying to
Speaker:really work on education in school, because I think
Speaker:within our period education, you're just kind of bundled
Speaker:over some tampons in a disposable pad and kind of tent
Speaker:on your merry way. And I'm really passionate about education and changing
Speaker:that. So young girls are understanding what are my options and
Speaker:these products I'm being offered, what actually are the effects they're having on my
Speaker:body and the planet. So same with the reusable
Speaker:pads. We make the Betta pads totally understand that not everyone
Speaker:wants to use an internal product and that is totally fine. And that was
Speaker:a big passion within the beta company, was to make products to suit
Speaker:everyone and not, not force an agenda on people.
Speaker:So with the Betta pads, they are 100% cotton,
Speaker:100% organic cotton reusable pads. So you use them like you
Speaker:would normal disposable, but they kind of pop around the gutted of your
Speaker:underwear and then when you finished, you wash them and reuse
Speaker:them. So again, with our donations, we're able to give those. So, for
Speaker:example, at my sister's school, with girls that are starting their period at, you know,
Speaker:1011 years old and completely understandably not
Speaker:wanting to use a better cup, we can now offer them better pads.
Speaker:And rather than the disposable and needing donations each month,
Speaker:we can give them a big bundle of pads and then they're kind of sorted.
Speaker:And so that's the same in schools as well, I think, with, with girls starting
Speaker:their period, just to know, even if they don't want to be using tampons or
Speaker:cups, that, that they don't need to be using disposable pads, which can
Speaker:be sweaty and smelly and uncomfortable, and you'll keep.
Speaker:You keep needing to buy them. So the idea that better pads are so much
Speaker:comfier and a much nicer experience for them really would love those to
Speaker:be more mainstream. And I think the misconception is people think
Speaker:that they're really unhygienic and actually they're far more hygienic
Speaker:than the disposables. But we just need to make that message
Speaker:louder than the current message.
Speaker:Yeah. Thank you. And while we're on the subject of misconceptions, Ruth, are there
Speaker:any other things that you hear? So any other sort of concerns
Speaker:or misconceptions that you want to address?
Speaker:Yeah, yeah. I think a big misconception with the
Speaker:menstrual cup is that it will get lost and you'll never
Speaker:find it again. And actually,
Speaker:so the, like I was saying before, the vagina is like a muscular
Speaker:tube and then the cervix at the top is like a roof, so nothing can
Speaker:get past the cervix. And the average vagina varies from
Speaker:about 6 deep. So
Speaker:even 10 cm, like that is not far.
Speaker:And so, yeah, so your better cup can never get lost inside you. It's not
Speaker:going to be kind of up floating around your body. Your cervix will very much
Speaker:stop it. It will sit very happily inside your vagina.
Speaker:I think also, people really worry about the leaking. I think people picture a
Speaker:cup and then they picture that cup just kind of pouring out.
Speaker:But again, because it sits and forms a seal, it
Speaker:completely holds all the blood until. So you pinch the base to remove, so you
Speaker:don't pull the stem because it's formed a seal. So you pinch, you pinch the
Speaker:base, which breaks the seal, and then you remove and empty it.
Speaker:And if you were to leak a little bit, it would just be,
Speaker:you know, the first starts of like tiny little
Speaker:drops of blood. It wouldn't be this kind of sudden leaking. You know, the whole
Speaker:cup's not going to turn and turn and pour out of you. But I think
Speaker:people do understandably really worry about that. Yeah. And
Speaker:then the other one is hygiene. I think people think it sounds
Speaker:really unhygienic to reuse the same product. And the
Speaker:irony is that tampons are so much more unhygienic with
Speaker:all the different ingredients. They leave residues of those
Speaker:ingredients in your body. So residues of plastic and pesticides are
Speaker:being left behind in your body, whereas a menstrual cup isn't leaving anything behind.
Speaker:And it's medical grade silicone, which means it's been treated to
Speaker:withstand bacteria, which again, is why when you take out and empty it,
Speaker:you just need to rinse it. That's why you're not needing to resterilize because it
Speaker:will withstand any bacteria. So it's actually far more hygienic. But,
Speaker:yeah, that's definitely a big misconception. Well, thank
Speaker:you. Thank you so much for educating us on that as well, because I think
Speaker:it's really, is really interesting to hear, and as I said throughout this
Speaker:conversation, you don't actually see that much
Speaker:about the topics. I think it's really useful for us all to hear it.
Speaker:Good. And my final question, Ruth, which is one I
Speaker:ask to every guest, is what would your number one piece of advice be for
Speaker:other product creators?
Speaker:Well, without repeating myself from earlier, I would definitely
Speaker:say just to start, I think it can
Speaker:feel really overwhelming. You kind of keep putting off and
Speaker:think, when this happens or when this happens or
Speaker:when I'm here in my life, I'll be ready. And I think you never quite
Speaker:feel ready to start a business. So just starting.
Speaker:And then I think most importantly, you just
Speaker:need to fully, 100% believe in your
Speaker:product. You need to be your product biggest
Speaker:cheerleader. I think that so many days are
Speaker:challenging and you face so many hurdles and I think if you're not
Speaker:fully behind that product, fully believing that it can make a difference
Speaker:and that it is the best that's out there,
Speaker:those hurdles will knock you back and the challenges will,
Speaker:will just put you off, I think, continuing. So,
Speaker:yeah, I'd say fully, fully believe in your product. And if
Speaker:you don't fully, fully believe in your product, brainstorm
Speaker:why and brainstorm what you need to change so that, you know, hand on heart
Speaker:that you are making the best product that you possibly can and that
Speaker:everyone needs to hear about your product.
Speaker:Thank you so much. That's brilliant advice, Rafe, and I can definitely see that you
Speaker:are that big cheerleader for your products as well.
Speaker:Thank you so much for everything you've shared. We're going to link to everywhere people
Speaker:can find you in the show notes for the episode. And yeah, thank you again.
Speaker:Thank you for having me. Lovely to chat. You're welcome.
Speaker:Thank you so much for listening. Right to the end of this episode, do remember
Speaker:that you can get the full back catalogue and lots of free resources on my
Speaker:website, vickywineberg.com. please do remember to rate and review
Speaker:this episode if you've enjoyed it, and also share it with a friend who you
Speaker:think might find it useful. Thank you again and see you next week.
