Today I’m speaking with Maame Sapong from Purscents. Maame creates luxury home fragrances like candles, reed diffusers and other aromatherapy scented products. Her commitment goes merely beyond creating delightful scents. She’s also dedicated to establishing a sustainable brand that strives to make a meaningful and possible impact within the candle industry.
We had a great conversation about how she juggles building a product business whilst in a full time job, how she decides what to outsource and invest in, and what she can do herself, and the importance of pacing yourself in the early days. Maame also shares fascinating insights into how she makes her candles, how she ensures they are sustainable as possible, and how her first hand experiences in Ghana seeing the impact of plastic waste and flooding have renewed her commitment to making sure her business is ethical and environmentally conscious.
- An introduction to herself and her businesses (01:26)
- The inspiration for creating her business (01:54)
- The steps she has taken to ensure her products are sustainable and ethical (04:40)
- Building a product business whilst working a full time job (10:07)
- Learning to outsource (13:51)
- Deciding where to invest in her business (for instance photography) and where to save money (20:03)
- The importance of pacing yourself in the early days (21:22)
- Her experiences at Top Drawer (24:04)
- Championing sustainability by creating candle refills (25:34)
- How her first hand experiences in Ghana seeing the impact of plastic waste and flooding have informed her business values (31:39)
- Her number one piece of advice for product creators (33:56)
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Transcript
Welcome to the Bring Your Product Idea to Life podcast.
2
:This is the podcast for you if
you're getting started selling
3
:products, or if you'd like to
create your own product to sell.
4
:I'm Vicki Weinberg, a product
creation coach and Amazon expert.
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:Every week I share friendly, practical
advice, as well as inspirational
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:stories from small businesses.
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:Let's get started.
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:Today I'm speaking with
Maame Sapong from Purscent.
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:Maame creates luxury home fragrances
like candles, re diffusers and
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:other aromatherapy scented products.
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:Her commitment goes merely beyond
creating delightful scents.
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:She's also dedicated to establishing
a sustainable brand that strives
13
:to make a meaningful and possible
impact within the candle industry.
14
:So we had a really great conversation
about all things candles.
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:Um, I learned a lot about
candles from this discussion.
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:Um, and all the things that Maame
is doing and is committed to.
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:Continuing to do to make sure her business
is as ethical and sustainable as possible.
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:She also has a really innovative product,
which I am not going to tell you about
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:here because you'll have to listen, that
I've never seen the likes of anywhere
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:else and I think is absolutely amazing.
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:And I can't wait for you to
hear her tell us all about that.
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:So I would love now to
introduce you to Maame.
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:So hi, Maame thank you
so much for being here.
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:Maame Sapong: Thank you for having me.
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:Vicki Weinberg: Oh, you're welcome.
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:Can we start by you give an
introduction to yourself, your
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:business and what you sell?
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:Maame Sapong: Okay.
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:So, uh, my name is Maame Sapong.
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:Um, I'm the founder of Purscent
and Purscent is all about creating
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:luxury candles, home diffusers, and
other aromatherapy centre products.
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:Um, we launched in:think with a real sustainable edge.
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:To the brand and that's what we hope to be
a very sustainable home fragrance brand.
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:Vicki Weinberg: Thank you.
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:And what inspired you
to start your business?
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:Maame Sapong: So during the pandemic,
um, I think everybody was stuck at home.
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:I work in finance, both my
husband and I work in finance.
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:And I never see myself as a creative
person, but what I started doing, well,
39
:I started teaching myself how to paint.
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:So I watched videos on YouTube, just
to break up the monotony of just
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:being stuck indoors all the time.
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:Um, so I even tried growing vegetables,
I haven't got green fingers at all.
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:So I actually killed the
tomatoes I tried to plant.
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:But then what I also started doing a lot
was, um, um, initially when I started, I
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:used to just buy any good brands I knew,
but they were giving my husband headaches.
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:So um, I had to stop and that's when
I started looking into actually all
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:the different kind of ingredients
that go into candle making.
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:Um, and I started teaching
myself on YouTube.
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:So when things started lifting, um,
in the summer of:50
:Um, and we were sat at the garden
cafe and I could just smell all
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:these fresh plants, lavender.
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:It was a really nice garden.
53
:Um, we were sat in there and I thought
actually I could bring these scents home.
54
:So then I started looking
into aromatherapy, um, as an
55
:option to help keep me relaxed,
help, um, improve my moods.
56
:Um, and so I thought actually
I could make candles.
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:So then I started looking at
alternatives to paraffin wax and
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:everybody gave me such good feedback.
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:So I thought, why not?
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:I could actually make this for a living.
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:Um, and that's when it started.
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:So I think it was just because the
store bought candles gave my husband
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:a headache, it got me looking into
alternatives and yeah, and here we are.
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:Vicki Weinberg: Oh, wow.
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:Thank you for sharing that.
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:And I'm assuming that the store bought
candles, did they give your husband a
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:headache because of the ingredients?
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:Because until I met you and we
spoke about candles, I don't, didn't
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:know much about it, if I'm honest.
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:Maame Sapong: Yes, I think it was because,
for example, paraffin, um, it releases
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:quite a lot of toxins in the air and
some of the synthetic fragrances as
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:well, um, they do release toxins into
the air and different people react to
73
:scents and all of those differently.
74
:I didn't react to them,
but my husband did.
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:It gave him headaches.
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:So that's when I started
looking at alternatives.
77
:So I think it's because
of what goes into candles.
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:We actually underestimate how
much is our indoor air is polluted
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:when we burn a lot of candles.
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:Um, I never thought about it until
my husband started reacting to it.
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:Vicki Weinberg: That's really interesting.
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:And I'll be honest.
83
:I never thought about it until I saw
you talking about it on Instagram.
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:And then I went around and looked
at all my candles and saw what
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:sort of wax they were made of.
86
:Um, so do you want to tell us about what
the ingredients are for your candles?
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:Because I know that's what
makes them quite unique.
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:Maame Sapong: Yes.
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:So we only use rapeseed and coconut wax
in our candles and we scent them with 100
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:percent essential oils and plant extracts.
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:So we, uh, there are other alternative
waxes I could have used like soy
92
:or beeswax, but I actually sat down
during my research to think about how
93
:I could make my business different.
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:Soy, the research that I found was that
a lot of the soy on the market comes
95
:from Northern America where they're
actually destroying forests because
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:of the popularity of soy, um, there's
a lot of deforestation happening and
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:there's some GMO in, in, in soy wax.
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:So I think as personally, I
didn't feel that was right for me.
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:Um, and I looked at other alternatives.
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:So rapeseed grows in the UK and it grows
in Europe, but it's quite a hard wax.
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:So it's mixed with coconut um, to
soften it up a bit and the coca.
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:So we started looking for alternative
suppliers who would buy or
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:produce these waxes sustainably.
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:And so then we decided to go for the
rapeseed wax and then essential oils
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:are just, yeah, natural scents from
plants and leaves and things like that.
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:So yeah, that makes it all natural and
not fragrances that are synthetic or made.
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:So yeah, so that's what
we use in our candles.
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:Vicki Weinberg: Thank you.
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:Maame Sapong: Sorry, I like
to go around in a long way.
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:Vicki Weinberg: No, not at all.
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:Thank you.
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:No, I think it's really interesting.
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:And I've, something as you, as
you know, I've used your candles
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:and something I've noticed, well,
there's two things that I've noticed.
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:One is that they burn
for a very long time.
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:And the other is that the
scents are really strong.
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:Even when the candle isn't lit, you
really get the sense from the wax.
118
:Um, why, why is that?
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:Because I know that you will know,
because I'm sure this is something
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:you've made a conscious decision about?
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:Maame Sapong: Yes, I think it's because
essential oils are quite expensive.
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:So lots of some people who use essential
oils in their candles use reduced
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:amounts just because it is expensive
and it makes a candle quite expensive.
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:And if you want to be an affordable
brand, it's really difficult to use it
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:the way you have to, to make the scent
stand out or so you get uh, good scent
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:through, but we are quite generous in
how much essential oils we put in our
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:candles, enough to make it burn well, but
then you get the value for money from it.
128
:Because a lot of feedback I get from
markets is, oh, I burned the candles and
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:after a few hours, the top part burns
and I don't really smell it anymore.
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:And I keep telling them, try
our candles because we mix the
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:whole batch with essential oils.
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:Um, yeah, to make it burn
well and for you to get.
133
:what you bought, a candle that
actually makes a room smell nice.
134
:So, and they, and one, one of the,
um, characteristics of grapeseed and
135
:coconut wax is that it really burns
slowly and it burns clean as well.
136
:So it's, it's a better
alternative to the paraffin wax.
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:Vicki Weinberg: Oh, thank you.
138
:And coming back to the scent.
139
:So does that mean that some candles are
only scented in like the top bit and
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:they're not scented all the way down?
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:Maame Sapong: Yes.
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:So when you're buying a candle for say
five pounds, and even if it's been made
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:with a good wax, it's very expensive to be
able to justify producing it at that low
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:cost for you to sell it for five pounds.
145
:So some manufacturers from the
research I found do actually just
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:sent the top part of their candles.
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:Some people only scent the middle bit.
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:So the wax would harden on the outside
and they would only send the middle.
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:So you don't always get
the central you need.
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:Um, but lots of independent brands who
are very proud of what they do and the
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:businesses they do, they do it very well.
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:But when you buy a lot of like
large scale manufactured candles,
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:you often compromise on quality.
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:Vicki Weinberg: Thank you.
155
:And actually, this is the sense I
get speaking from business owners
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:who hand make their candles.
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:I do get the sense that you take a lot
of pride in the quality and there's
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:a lot of thought that goes into it.
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:Whereas I guess for the bigger
brands, maybe it's a lot more about
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:volume and keeping costs down.
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:And I know that cost is always an aspect,
an issue for smaller businesses as well.
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:Um, but I think there's something really
nice about them being homemade, handmade
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:and the thought that goes into it as well.
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:Maame Sapong: Yes, yes.
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:We make every, we hand make
all our candles, our refills,
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:our diffusers, everything is
handmade in house at the moment.
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:Vicki Weinberg: And I also don't want
to like gloss over everything we've
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:spoken to, because what I'd really love
to know is, so you've talked about your
169
:inspiration for starting a business and
everything that you do, you know, it's
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:quite a big undertaking to research
all of, you know, the ingredients
171
:and the components, but then also at
the actual making of the candles, how
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:did you learn how to, how to do that.
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:Maame Sapong: Well, I think my
husband would tell you I'm crazy.
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:I like to keep busy because I
do actually have a full time
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:job as a financial controller.
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:So I am already busy, but I do.
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:I've always loved candles and I,
when I wanted to start a business,
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:I knew that the initial research,
this quickly highlighted how many
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:other brands are in the market.
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:Like everybody makes candles because
it's such a low entry product.
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:Anybody can just start making a candle,
but the research, I love to research
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:before, before I started making
candles, my friends would normally
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:contact me if they need anything.
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:Oh, mummy, I need to do this,
or I need to go on holiday.
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:So I love research.
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:So I, it's something that I always enjoy.
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:So researching would normally
be in the evenings after work.
188
:I'll be sat on the sofa and just
read about it or on a day off.
189
:I don't watch that much TV.
190
:So for me, doing research is
sort of a hobby, I would say.
191
:And that's when, yeah, so I managed to.
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:And I think what you find with research
is as you start looking into it, you might
193
:go in with the idea of finding something,
but then something triggers something.
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:So it gets you to think
about something else.
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:So, for example, when I thought,
actually, how can I create a
196
:sustainable candle brand initially?
197
:And the other question for me was, how
do I stand out in such a crowded market?
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:So that I have to actually
think about the jars.
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:I want to use the packaging I want to use.
200
:I didn't want any plastic film on it.
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:So it meant I went to, I went
for the more expensive, um, um,
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:laminations or because I wanted it
to be a brand that was sustainable.
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:And even the jars I chose, I chose
jars that could handle a lot of heat.
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:So if people have to reuse it in
future, it's available for them to use.
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:It won't crack easily.
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:If somebody forgets and leaves
their candle, um, for longer than
207
:the recommended burn time, which
is maximum four hours, because
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:some people burn for all day.
209
:I need a jar that would
withstand that heat.
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:So it was just a lot of research
after research after research.
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:Um, yeah, and I do enjoy research.
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:So yeah, it was a learning process.
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:But, um, I think managing
your time well helps.
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:So I am quite disciplined with my time.
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:I know I have a full
time job and a family.
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:Somehow I don't always get it right
and I don't always manage it all well,
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:but yeah, managing the time I have.
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:Evenings, um, are taken
up by candle making.
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:And then Saturday, Saturday,
some Saturdays are taken up
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:by candle making and markets.
221
:Uh, but I always made it a point that
I'm not going to be working on a Sunday.
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:Um, so that would be the day that
I would just take a chill pill
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:ready for the following week.
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:So, yeah, just, yeah, that's it.
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:Vicki Weinberg: Yeah, I guess you
have to, because as you say, there's
226
:always a lot, like whatever everyone's
situation, there's always a lot to
227
:fit in and manage and I think you're
right, none of us get it exactly right.
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:The balance all of the time.
229
:Um, but it's good that you've got the
boundary of not working on Sundays, I
230
:have to say, because I think sometimes
it's good to just set a line in the
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:sand and say, this is what I won't
do because otherwise I could well
232
:imagine that, or I don't know, I'd love
to know whether, you know, how time
233
:consuming making the candles is, but I
can imagine that it could be something
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:you could just keep, just keep doing.
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:And then of course, all the other
aspects of running the business.
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:Um, and you're not doing this full time.
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:I imagine it could eat into
every spare hour if you let it.
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:Maame Sapong: That's correct.
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:Uh, but then I also realized that
I'm strong in certain areas and not.
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:So for example, now I do have a
part time social media manager and
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:she handles all the social media
because I couldn't do it all alone.
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:I'm good with numbers.
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:I'm good with making the candles,
so I do make them, but I do also
244
:appreciate somebody else's talent.
245
:So I hire a part time freelance
social media manager who helps
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:with all of that side of things.
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:And she's such a lovely lady.
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:So, yeah.
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:Vicki Weinberg: That's really good.
250
:And I think that's really actually good
for people to hear, because I think
251
:it can be really tempting, especially,
you know, you mentioned that you
252
:started your business only last year,
especially in the early days, it can
253
:be tempting to think, okay, I need
to be the person who does everything,
254
:but I'm sure that, you know, you'll
see the benefits of just freelancing
255
:something that you're, you know, you
don't particularly like doing, enjoy
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:doing, or probably have the time to do.
257
:Um, yeah.
258
:I think there's a lot
of benefits for that.
259
:Maame Sapong: Yes, that's correct.
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:That's correct.
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:Vicki Weinberg: And coming
back to making the candle.
262
:So, so you obviously, you know,
you did loads of research,
263
:but what about the practicals?
264
:Like, as in, I don't know what you
need to do, melt them, pour them.
265
:Maame Sapong: Melt the wax, knowing
what temperature to melt them at.
266
:Um, so I did a few courses
online, um, to learn about all
267
:the different types of waxes.
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:So I think when I decided I was going
to make container candles, I wasn't
269
:going to make pillars or mold candles,
I was just going to stick with the
270
:jar and lots of, I did a few online
courses, then I started practicing.
271
:So lots and lots of practice,
finding out what the right
272
:temperature is to melt your wax at.
273
:And a lot of the candle ingredient
suppliers will give you the
274
:information if you ask them.
275
:So knowing what's the right temperature
to melt your wax, knowing how much
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:ingredients to, sorry, oils to put in.
277
:Sorry, um, knowing how long you have
to mix it for so that all the essential
278
:oils actually bonds with the wax.
279
:Yeah, so just had to learn
it online, uh, most of it and
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:lots of testing and practice.
281
:When you start testing and practicing
how to make it, you've come across all
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:the different flaws with you making your
own candles, like when I've heated the
283
:wax too much, or when I've poured it
into a very cold jar, like learning all
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:of those things, it comes with practice.
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:Vicki Weinberg: Yeah,
that's really useful.
286
:Sorry.
287
:Maame Sapong: Yeah, sorry.
288
:And I was just about to say, because
I found it so therapeutic, it
289
:didn't feel like it was a chore.
290
:I actually do enjoy making the candles.
291
:I think for me, that's the fun part
because I have quite a serious job.
292
:Um, and so for me, I think the making
of the candles was the outlet for me.
293
:And that's, yeah, I think
that's why I enjoy making them.
294
:Vicki Weinberg: Yeah.
295
:And I think that's important.
296
:And I guess as well, it would be
a lot harder for you to commit the
297
:extra time to work on the business
if you weren't enjoying, enjoying it.
298
:Um, and it's also just what it was
interesting reflecting, you know, you
299
:said how much you like research, um,
but then how did you, did you also
300
:enjoy that trial and error stage?
301
:Because the thing is you can research
as much as you like, but once you
302
:actually get to doing something
practical, that's when it gets harder
303
:maybe because you've got the backgrounds
and the knowledge, but maybe things
304
:don't always work as they should.
305
:How did you find that process?
306
:Maame Sapong: I think
frustrating at times.
307
:Um, but I think my friends would say
they enjoyed free candles, a lot of free
308
:candles during that time because, um, when
I made them, they were my guinea pigs.
309
:So I'd give them away for them to
test the scents and things like that.
310
:So yeah, it was, it was frustrating.
311
:I think at some point it just, it
was a bit costly because when you're
312
:buying the oils and ingredients and
you're literally just burning them away
313
:and not making any money from them.
314
:That was, yeah, that was, but
that's part of the business.
315
:If you want to do it well, you
have to be prepared to invest the
316
:time and the money to make it work.
317
:Yeah.
318
:Vicki Weinberg: Yeah.
319
:Thank you.
320
:And, and on those lines as well,
like I know you've mentioned
321
:that you love the candle making.
322
:How about the actual
sort of business aspect?
323
:You said you've got a really good
head for numbers and I think that's
324
:really important because I know
when I had a small business, that
325
:was definitely my weakness, is
that I struggled with the numbers.
326
:So I think that must be a huge advantage
to have, to have that other, any
327
:of the areas though, apart from, we
spoke about, say to social media that
328
:you have found trickier to pick up.
329
:Maame Sapong: Yes.
330
:Yes.
331
:So, um, when I started my career in
finance, I worked for a skincare brand
332
:that was, that had just launched.
333
:And because it was quite a small
business at that stage, growing business,
334
:it was, I learnt a lot from there.
335
:So yes, the numbers are a strong
point for me as I work in finance.
336
:However, um, working in a small
brand, you are exposed to all the
337
:different aspects of the business.
338
:So like marketing, MPDs,
operations side of things.
339
:So I did have quite a good overview,
um, about how to run a business,
340
:how to launch a brand, even though
I might not necessarily have the
341
:expertise to do all the copywriting.
342
:So I'd give that to somebody to do for me
or the web design, somebody to do for me.
343
:Um, but I think in terms of my experience
in industry, it has equipped me to be
344
:able to, um, run the business part of it.
345
:So making sure that, um, I'm calculating
the correct profit margins, um, in terms
346
:of choosing packaging, transporting
it, all the additional costs that
347
:come with it, but then marketing and
social media, like I said, weren't my
348
:strong point, but um, finances are also
another, um, any, any small business
349
:will tell you when you have funds
they're stretched very, very thinly.
350
:So there are things I've had to
compromise on and not get, um, not
351
:investing right now, but grow it slowly.
352
:Um, but then there are certain aspects
that I wanted to get right, right from
353
:the beginning, like the photography, um,
like the social media, like Instagram.
354
:And so I was willing to put the
money in there and then things
355
:like Google ads and things like
that, I thought I could do later.
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:So it's just, yeah, balancing.
357
:I, I, there's been, I've made a few
mistakes where I've ordered stuff
358
:because I want to take advantage of the
bulk discount and realize actually I
359
:shouldn't have because I changed my mind
about packaging and things like that.
360
:So those are some of the
mistakes that I've made, but
361
:learning from them have helped.
362
:Vicki Weinberg: Yeah, I don't think
I spoke to a single person who
363
:hasn't made mistakes in the early
days because I think we all do.
364
:But as you said, it's just, if you
learn from it, then I think it's
365
:actually not an advantage, but maybe
actually, because I think as well as,
366
:you know, you learn something, but then
it also gives you a bit of resilience
367
:that, okay, I did something wrong,
but it wasn't the end of the world I
368
:think that also can be really helpful.
369
:And it's, yeah, that's really interesting.
370
:Thank you.
371
:And it's good to hear as well, how you're
speaking about, you know, that you can't
372
:necessarily do everything you want now,
and then you have a bit of a plan for
373
:it, because I think that that can feel
really hard in the early days can't it?
374
:Where it sounds like you've got a lot
of patience, Maame, where you, you know,
375
:you know, that, um, things will come.
376
:And I think that's really good
because it can be very tempting
377
:to either not do things or to
try and do everything at once.
378
:Maame Sapong: And I think that's,
that's, that's one of the mistakes that
379
:small businesses make, um, that because
you have very limited time, because
380
:often a lot of people start businesses
and they have to manage a full time
381
:job as well as the small business.
382
:You have to know what your strengths are.
383
:One, you have to know that
actually I can't do it all.
384
:Ask for help when you need the
help and yeah, just be patient.
385
:I think that's it.
386
:Just be patient.
387
:I think often I found myself in the early
days looking at some of the established,
388
:um, candle brands within the space I'm in.
389
:Um, I see the number of followers they
have, I see the kind of content they have.
390
:And I'm like, I actually can't
do all this, but okay, okay.
391
:I can't, that's just the
fact I can't do them.
392
:So what can I do to actually grow
my business and know that with
393
:time and the right investment,
I, yeah, I will get there because
394
:I'm willing to give it my all.
395
:Um, so yeah, why not?
396
:Just have to be patient.
397
:Vicki Weinberg: I think it's really
good to have that perspective as well
398
:because it can be really easy to look
at other people, other businesses and
399
:think, oh, why aren't I where they are?
400
:Um, yeah, that's a, that's a
really healthy perspective to have.
401
:Maame Sapong: Yes.
402
:Yeah.
403
:And I think talking to other brands,
because, so one thing that Top Drawer
404
:did for me is I met a lot of lovely
brands, small businesses, and I, I
405
:am keeping in touch with some of them
and sometimes when you feel low, like,
406
:oh gosh, is this really worth it?
407
:You realize there's somebody on the other
end of the phone who's actually going
408
:through the exact same thing and we just
have to keep going and just persevere.
409
:This is what we want to do.
410
:I want to give up my, my day job.
411
:I would love to give my day job
at some point in the future.
412
:And focus on this full time,
so I can't just give up on it.
413
:Yeah.
414
:Yeah.
415
:Vicki Weinberg: And actually, we haven't
mentioned, but, um, we actually met at
416
:Top Drawer in London earlier this year.
417
:Um, I wouldn't, if you don't mind, and
I hadn't planned to ask this, but if it
418
:comes up and please say if you don't want
to, but it'd be great to hear a little
419
:bit about your experience, you know,
at a trade show, because that's a huge
420
:show I believe, was that your first?
421
:Maame Sapong: It was my first, yes.
422
:It was my first, I think, um,
Top Drawer was very positive.
423
:I met lots of lovely people.
424
:I think in terms of, from Top Drawer
and the feedback I got from the business
425
:consultants, I decided to rebrand
my, um, candle refills because I was
426
:struggling to work out why it really
didn't stand out, uh, on the shelf.
427
:And I knew that it was because people
were struggling to work out what it was.
428
:Um, people thought it was
bath salts because they'd
429
:never seen anything like this.
430
:So for me, Top Drawer was great
seeing lots of other brands,
431
:great meeting lovely people.
432
:I've got some sales from Top Drawer, um,
because I've met businesses there and the
433
:feedback has helped me improve on some
of my, yeah, for example, my refills.
434
:I've done a rebrand of them from
the feedback I had from Top Drawer.
435
:So yeah, it was, it was great for me.
436
:Vicki Weinberg: That's really interesting.
437
:And I, I haven't heard anyone say about
the feedback before, but I think what,
438
:you know, how good is that to get that
feedback from buyers who obviously
439
:look at so many products and have got
a really good idea of the market to be
440
:able to give you that feedback and for
you to then be able to address that.
441
:Maame Sapong: Yes.
442
:Vicki Weinberg: Because that
could be the sort of thing that
443
:you could go years thinking, why
aren't people picking these up?
444
:Why aren't they selling more?
445
:So that's really good.
446
:And, um, that actually leads us on nicely.
447
:Let's talk a little bit about your refills
because people won't know what they are.
448
:Maame Sapong: Exactly.
449
:Okay.
450
:So when we started the brand,
I did say I wanted to build
451
:a sustainable candle brand.
452
:And one of the things we started
doing was educating people about
453
:how to reuse their jars at home.
454
:But I just felt that wasn't enough.
455
:And I knew I was always going to do
candle refills, I didn't know how, um,
456
:but then funnily enough, the jar I chose,
I don't know if you've seen my original
457
:candle jar, it's narrower on the top
and it gets wider when you go down.
458
:So when I started considering
candle refills, there's no
459
:way I could go for a block.
460
:And the last thing people hate, and
that's one of the feedback I actually
461
:had from Top Drawer, they buy candle
refills, it comes in a block, and you
462
:have to actually use the company's
jar or a jar that it fits in.
463
:So during my research, I thought,
actually, all I see are refills out
464
:there, but they're all blocks in the UK.
465
:How could I make a refill that will allow
people to use anything they have at home.
466
:As long as it's heatproof, it
won't crack, it won't leak.
467
:As long as it's suitable for
making a candle, how can I just
468
:get people to use what they have?
469
:Because, or a mug at home, without
necessarily having to buy a candle.
470
:And, and then something just went off into
my head and then I started looking, but
471
:then one thing I didn't want to do was
to use plastic or, um, to make it quite
472
:a long process because there are lots of
candle making kits out there where you
473
:melt the wax, you have to put the oils in.
474
:I wanted something that was easy to use.
475
:You could pick up.
476
:And just, yeah, use as a refill, but I
didn't know how I was going to do that.
477
:So I started researching and I
found a company that actually
478
:did, uh, pouches, that were
suitable for using in a microwave.
479
:So I asked for samples and I actually
said, actually there are lots of
480
:households, because I do have friends
who choose not to have a microwave.
481
:Does that mean I'm going to eliminate
them as well, uh, for the market?
482
:And the pouches came and we tested
it and yeah, and these, we decided
483
:actually this is going to work.
484
:So we tested it for quite a long time.
485
:And that's what brought about
the birth of our candle refills.
486
:It is a candle that's pre scented.
487
:In a 100 percent compostable
pouch, that was the other thing.
488
:I didn't want a pouch that would
add to the problem of waste because
489
:one of the biggest things I wanted
to do was to do my little part to
490
:sort, try and tackle the waste issue
we have in the candle industry.
491
:Millions of jars end up in landfill
and the wax at the bottom of our candle
492
:jars, especially if it's made from
paraffin, do end up in landfill, which
493
:is quite bad for our, yeah, planet Earth.
494
:So I wanted something that was
compostable, so it would literally
495
:disappear back into the soil.
496
:Um, I wanted something that was easy
to use, something that was unique,
497
:something that anybody could use,
whether you had a microwave or a pot.
498
:You could put on the fire.
499
:So then we created our refills,
which is our pre scented candle in
500
:a 100 percent compostable pouch.
501
:You just pop it in a microwave, or if
you haven't got a microwave, in a pot
502
:of boiling water, you melt the wax, and
then you pour it into an existing jar.
503
:And everything, the wick and the
wick holder come inside the pouch.
504
:So you literally pick up the
pouch and you make a candle, as
505
:long as you have a suitable jar.
506
:Vicki Weinberg: Thank
you for explaining it.
507
:And as you know, I picked up one
at Top Drawer and I can attest to
508
:the fact that it is so easy to use.
509
:I sort of expected there to be
more steps if I'm honest, but it
510
:really was heat, pour, wait a while.
511
:Like it really was.
512
:And that really surprised me.
513
:And as you know, I was absolutely
delighted because I just
514
:thought that's just so, so, so
clever because you're right.
515
:If you buy a, like a block candle refill,
then it just never fits in the jar.
516
:Even if you buy it for the jar it's
intended, it just doesn't work.
517
:Also, there's something really
satisfied about pouring it yourself.
518
:Maame Sapong: Yeah.
519
:I think it's the process.
520
:And that's quite a lot of feedback
we've had and I wasn't expecting that's
521
:just come off feedback we've had from
customers who said, I actually enjoyed
522
:making it and because it was so easy
it just made it even more satisfying.
523
:So yeah.
524
:Vicki Weinberg: And I really like the fact
as well that you don't necessarily even
525
:need to have a jar that like you say, you
can just make it in a mug or just anything
526
:that is suitable that you have already.
527
:And as you say, that just takes away
the thing of, you know, you want a new
528
:candle, but you know, maybe you've already
got lots of jars from previous candles.
529
:Um, I think that's, that's really great.
530
:So I think this makes it
great for, for everyone.
531
:I think, especially for candle lovers,
because if you know, you burn a lot of
532
:candles and you have a lot of empty jars
sitting around, then you have, well, what?
533
:What do I do with them?
534
:They're really hard to reuse.
535
:Maame Sapong: Yes.
536
:So I did reuse some of my old jars.
537
:I put spices in them at home.
538
:I use some on my desk to put matches
in or pens, but then you've run out
539
:of ideas and what do you do with them?
540
:And I have been doing a few markets
and every single time somebody
541
:picks up a pouch, they're like, that
is, actually, that is so clever.
542
:I could actually reuse my jars.
543
:And hearing that from a lot of people is,
yeah, it just puts a smile on my face.
544
:Vicki Weinberg: Oh, it should.
545
:Yeah.
546
:Well, you saw I was delighted
when I found out you did that.
547
:I just, I've never heard of that.
548
:And I think it's amazing.
549
:And, um, yeah, just such
a, a unique proposition.
550
:I've said before as well, I also like
how much thought you've put into every
551
:single aspect of your business, you know,
about the pouches being compostable.
552
:I just think that the care you've
taken in thinking about all the
553
:sustainability issues and the
ethical issues are fantastic.
554
:Maame Sapong: Yeah.
555
:Because that, that's very important to me.
556
:Um, uh, I am originally from Ghana and I
know one of the biggest issues we've had,
557
:um, I've seen what flooding does to lives.
558
:Um, and a lot of that is because
of plastic waste and deforestation.
559
:Um, and when you're close to the
actual impact of what waste is doing.
560
:Um, yeah, it makes you think.
561
:I think that's what it is, because
I, I, I've seen firsthand what the
562
:impact of us not caring about how
plastic affects us or how, um, we
563
:dispose of stuff or what we dispose of.
564
:Um, I've seen the first
hand what, what that does.
565
:So, yeah, it was important for me to
think about all of that in the business.
566
:So for me, it's not necessarily
just entirely about making profit,
567
:but just making a difference.
568
:However small that difference
is just to get people to think
569
:twice about what they're buying
and what they're disposing off.
570
:Vicki Weinberg: Yeah,
I think that's great.
571
:And I, I agree with you as well that
I think even if we all make a small
572
:difference that does start to add up.
573
:So I think, I think that's great.
574
:And I also, yeah, thank you for sharing
that as well, because it's really nice to
575
:hear the, you know, the personal reasons
for, for making the decisions as well.
576
:Maame Sapong: Thank you.
577
:Yeah.
578
:So I'm actually in Ghana now, so visiting
family and yeah, so it's, it's nice to
579
:come back and yeah see everyone, but
then also see lots of good, good projects
580
:that are ongoing to tackle the main
issue of plastic waste in this country.
581
:So I'll be talking about a few things
on my Instagram and, and online
582
:about that in the coming weeks.
583
:Vicki Weinberg: Amazing.
584
:And I'll make sure we link to your,
all your social media and your website
585
:in the show notes for the episode.
586
:And so I've got one final question
before we finish, which is what
587
:would your number one piece of
advice be for other product creators?
588
:Maame Sapong: If you're passionate
about your business, I will say,
589
:um, you don't have to know it all.
590
:Um, you can actually do what you
love, but also acknowledge that
591
:there are some skill sets you're,
you won't be a hundred percent at.
592
:So please, if you can outsource those,
because then you can free up your
593
:time to think about the, the things
you're actually very, very good at,
594
:and you won't always get it right.
595
:You will make mistakes, but the
lessons we learn from those mistakes
596
:is what helps you build a better brand.
597
:Um, I've learned quite a few lessons
in the one year I've been trading.
598
:Some very expensive mistakes
I've made, but you learn from
599
:them and you move on from it.
600
:So, and then you can't always
be like the big brands.
601
:So how can you be unique and
how can you still stand out?
602
:It's, it's very, very important.
603
:I think that's the one question
I've always asked myself from the
604
:beginning, because I knew I was
going into a very crowded market.
605
:But the only thing that kept, kept me
going, and that's what steered a lot of
606
:my decisions is how do I stand out from
the crowd that people would notice me.
607
:Um, and that's very important.
608
:Vicki Weinberg: That is, and I think
it's always good to have something
609
:to keep coming back to as well.
610
:To sort of keep you on track as it were,
especially when you get to, as we were
611
:saying earlier, you can get to the stage
where you want to do all of the things
612
:and, but it's just nice to know that,
okay, no, that isn't for me because
613
:this is what I'm about, for example.
614
:Maame Sapong: Exactly.
615
:Yeah, exactly.
616
:I totally agree.
617
:So yeah.
618
:Vicki Weinberg: Thank you so much for that
and for everything that you've shared.
619
:Maame Sapong: Thank you, Vicki.
620
:Thank you so much for your time and
thank you for having me on your podcast.
621
:Vicki Weinberg: You're so welcome.
622
:Thank you.
623
:Thank you so much for listening
right to the end of this episode.
624
:Do remember that you can get the
full back catalogue and lots of free
625
:resources on my website, vickiweinberg.
626
:com.
627
:Please do remember to rate and review
this episode if you've enjoyed it
628
:and also share it with a friend
who you think might find it useful.
629
:Thank you again and see you next week.
